2
Cookies are used on this website to improve your user experience. By using our website, you agree to the use of cookies.
X CLOSE
Data privacy

Data Protection Declaration

Entry into force: 28 June 2017


1. GENERAL NOTICES AND AREA OF VALIDITY OF THIS DATA PROTECTION DECLARATION

This Web Site (the "eu.glock.com" web site is meant with "Web Site") is operated by GLOCK Gesellschaft m.b.H., Company Registration Number 64142 b, Gaston Glock Park 1, 9170 Ferlach, Austria (hereafter referred to as "GLOCK", "we" and "us"), and is currently hosted on the servers of Amazon (Europe).

This data protection declaration relates to personal information that is collected when this Web Site is visited. Please therefore read through this declaration carefully before using the Web Site, because here in particular it explains what personal data is collected, the methods used for this and the purpose for which it is collected, and how GLOCK handles this data.

This Web Site can contain links to web sites, online applications or mobile platforms of other providers, which are not covered by this data protection declaration. Insofar as the collection, processing or use of personal data is linked to the use of web sites of other providers, please note the data protection notices from the respective provider, for the content of which GLOCK does not assume any responsibility or liability.

With the use of this Web Site, you consent to the following data protection provisions of GLOCK. The protection of personal data and the maintaining of the basic right to data protection is of particular importance to GLOCK. You can revoke your agreement to this data protection declaration or individual points at any time by contacting us (see Item 2 for contact details).

This data protection declaration can be changed or updated from time to time. If changes are made, you can see this using the last date under "Last Updated" at the start of the data protection declaration. If you also interact with us after the changes have been made by us, this is considered consent to the changes. You should therefore check this data protection declaration regularly for the latest version.


2. PERSON IN CHARGE AND CONTACT DETAILS

The person in charge (initiator) of the collection, processing and use of your data is GLOCK Gesellschaft m.b.H., Company Registration Number 64142 b, Gaston Glock Park 1, 9170 Ferlach, Austria. You can contact GLOCK using the following contact details:

Phone: 0043 (0)2247 90300-0
Fax: 0043 (0)2247 90300-312
Email: data-protection@glock.com


3. DATA COLLECTION AND DATA USAGE, PURPOSE OF DATA PROCESSING, DURATION OF DATA STORAGE

GLOCK records, saves and processes the following data:

Direct personal data in the form of personal contact data and demographic information that you notify us of: Such data is only collected by GLOCK with your consent if you actively and voluntarily provide it to us during your visits to our Web Site by filling out the contact form. This includes the following data: first and last name, country, phone number, email address and age group. We collect, process and save this data for the execution and response to your query or message. To do this, we need your email address, so that we know where we can send our answer to, your name, so that we can address you personally, and your country of origin, so that we can assign your query to the respective employee in charge for this country. The age group is collected in order to be able to assign you to a customer group for the purposes of target group orientated market analysis.

You can, of course, also visit the GLOCK Web Site without filling out the contact form and thus without disclosing the direct personal data collected from it. The data collected is not forwarded to third parties by GLOCK, unless we are obliged to do this due to legal regulations. This data is only saved for as long as necessary for a comprehensive response to your query, however at the most for a time period of three years.

Technical data and data about usage behaviour:

If you visit our Web Site, technical data that your browser automatically sends us is saved by default. This is the following data:

o IP address, making the IP address anonymous: In the internet, each device needs a unique address to transfer data, known as the IP address. The saving of the IP address, for the short term at least, is required due to the way the internet works. The IP addresses are shortened by us before any processing takes place and only processed further in anonymous form. In doing so, they are made anonymous by means of a unidirectional conversion algorithm – a hash algorithm. In doing so, the IP address is converted into a hash that cannot be converted back to the original IP address. We do not save or process the unshortened IP addresses. The IP address helps us to, among other things, determine the country from which you are visiting us, in order to be able to offer regionally-differing content on our Web Site, for example, or for a statistical analysis of the visitors according to country, or to document user activity, such as the same user returning to our Web Site. Based on the anonymous IP address, there is also the assignment of the Web Site being called up to the location where it is called up to the geographical level of the region (geolocalisation). However, in no case can an indication of the actual residence of the user be obtained from the geographic information.

o Browser name or browser type, browser version, browser language, operating system: The user agent string is an identification that is used to identify and read the browser. It states the browser name or browser type, the browser version, the operating system and the browser language. This data is to improve and optimise the display and user-friendliness of our Web Site. We thus need the browser language, for example, to find out whether our Web Site should be provided in a further language.

We obtain further data through the use of the web content management system that we use, Sitecore (analysis software). You can find more detailed information about this software in our cookie guidelines. This information is not collected or used by us to identify the users personally. We evaluate this data anonymously, primarily for statistical purposes and also in order to administer our Web Site technically and to optimise our internet presence. This data is not combined with other data sources. The data is saved for as long as is necessary to analyse the data, however for three years as a maximum. It is automatically deleted after three years. It is the following data:

o Date, time and duration of visit: We record the start and end time of the Web Site visit, primarily to define a user session and to analyse user behaviour. We also record the time that the URL is called up (time stamp); this serves to limit statistical evaluations to certain time periods.

o Screen resolution: We record the screen resolution. This is to further develop our Web Site, in particular with regard to the most-preferred screen resolution.

o Number of pages visited: We record the number of pages visited on our Web Site. This information shows us whether and how well our content is received by users and whether there is a need for change or amendment.

o Course of pages visited: We record all uniform resource locators (URLs) that a user visits during a session on our Web Site. This information shows us, for example, how well the user accepts the structure, or the arrangement and linking of our Web Site, in order to be able to make changes and amendments to our Web Site in this regard.

GLOCK uses – in addition to the Sitecore analysis software – data collection technologies in order to receive and record certain information about visitor behaviour, through which the use of our Web Site is evaluated and findings about user preferences and requirements can be gained in order to subsequently optimise the quality of what we offer. This includes information about the links you click on, the pages or content you view, which activities you undertake on our Web Site and how often you visit it. GLOCK receives this data and information using automatic technologies such as cookies and using external tracking services such as Google Analytics. For further individual details about these technologies, as well as about the possibility of opting out of the use of the above-mentioned technologies, please see our cookie guidelines.


4. DATA THAT IS ASCERTAINED AND PROCESSED BY THIRD PARTIES

This is data for which the responsibility for compliance with data protection law is incumbent upon third parties, because this is not ascertained or processed by GLOCK.

GLOCK allows third parties (Google Analytics, Google Maps), as a result of the inclusion of their services on our Web Site, to also ascertain and process data by saving third-party cookies or similar technology. You can find more detailed information about this in our Cookie Guidelines and in the respective data protection declarations, to which we refer you.


5. TRANSFERRING/SENDING PERSONAL DATA TO THIRD PARTIES

The personal data provided by you is solely collected, processed and used by GLOCK for legally-permitted purposes. Forwarding of data to third parties is not undertaken, unless this is absolutely necessary to comply with applicable law, such as if we are requested to through an official order, or legal proceedings require this (legal proceedings including criminal proceedings).

Your personal data is processed by our employees depending on the specific purposes for which your data has been recorded. Appropriate (security) precautions to prevent unauthorised use of your data have been implemented in our company. Our employees are obliged to adhere to the relevant legal stipulations and data protection law and to treat the data confidentially.


6. STORAGE/SAVING OF YOUR PERSONAL DATA

GLOCK uses a range of different security technologies and procedures to protect your personal data from unauthorised access, misuse or prohibited disclosure.
The data is saved on computer systems that are currently hosted by Amazon in Europe and administered by GLOCK. Amazon has no access to saved data; this is also not forwarded to Amazon in any other way. The computer systems are at controlled sites (firewall), with limited access (access data); each transfer of data via the internet is encrypted by corresponding encryption technologies (SSL connection).

GLOCK uses your data in line with the relevant legal provisions. GLOCK only saves your personal data for as long as is necessary to meet the purposes for which the data has been recorded or in order to suffice for respective legal provisions.


7. RIGHT TO INFORMATION, CORRECTION, DELETION AND OBJECTION; RIGHT OF REVOCATION AND RIGHT TO COMPLAIN

You have, at any time, the right to information about the personal data saved about you, to be provided at no charge. In this regard, you have the right to demand from us a confirmation of whether personal information in relation to you is processed. You also have the right to have corrections made, the deletion of, or to restrictions on the processing of this data. Furthermore, you have a right to object to the processing, as well as the right of data to be transferred. Beyond that, you can revoke your consent to our data processing activities at any time (right of revocation). In addition, you have the possibility to lodge a complaint with a supervisory authority.

With regard to this, and if you have general questions on data protection and/or this data protection declaration, please contact us at any time using the address here:

GLOCK Gesellschaft m.b.H., Company Registration Number 64142 b, Gaston Glock Park 1, 9170 Ferlach, Austria.
Email: data-protection@glock.com


8. DATA PROTECTION IN RELATION TO MINORS

GLOCK's Web Site is not aimed at people under the age of 18. Users under 18 years of age are therefore blocked by recording the age information in the context of the contact form.


9. COOKIE GUIDELINES (COOKIES AND OTHER TECHNOLOGIES)

What are cookies?
GLOCK uses cookies. By using our web site, you declare that you agree to GLOCK placing cookies. Cookies are small (text or image) files that are downloaded onto your computer the first time you visit our web site and are saved locally. The next time this web site is called up on the same end device or browser, the cookie and the information saved therein is sent to the respective web site that created it (first-party cookie) or to another web site that it belongs to (third-party cookie).

Cookies allow us and external service providers to save your activities and the number of your visits to our web site. The data that is saved by cookies helps to save your preferences for our content and thus to amend it as well as possible to your requirements and interests, with the result that you can be offered an even better surfing experience. For example, as a user, you do not need to enter the language setting again each time you visit the web site.

Which cookies are used by GLOCK?
GLOCK uses four different types of cookies on its web site, which can be placed on your end device; these are first-party cookies, third-party cookies, session cookies and persistent cookies. First-party cookies are cookies that are placed on your computer or on a different device by GLOCK directly. Third-party cookies are cookies from third-party providers. Session cookies are time-limited and are deleted when the browser is closed. Persistent cookies remain until they expire or are deleted manually.

By using our web site, you agree to the reading, processing, transfer and saving of information by means of cookies.

In the following table, you can find a list of the cookies used by GLOCK. With third-party cookies, third-party providers place cookies whilst you visit the GLOCK web site and receive, for example, information that you have called up the relevant content on a GLOCK web site. To get further information about the use of cookies or data protection, please visit the web sites of the respective third-party providers, such as Google, for example.

Description

Function and duration

Type

GlockAcceptCookies

This cookie is saved on the user’s computer and is valid for one year. The cookie is saved as soon as the “X” (close) link in the cookie information at the start of the web site is clicked. As soon as the cookie is saved, the cookie information is no longer shown until the validity of the cookie has expired or the cookie is deleted.

First Party

ASP.NET_SessionId Cookie

This cookie is saved on the user’s computer. It saves the session ID. It expires once the session has ended, i.e. if the browser is closed or there is a session timeout (after 20 minutes of inactivity by default). If a user connects with an ASP.NET application, a specific session ID is linked to the user’s IP address.

First Party

SC_ANALYTICS_GLOBAL_COOKIE

This cookie is saved on the user’s computer and is valid for one year. It saves the user ID to identify recurring users and is also saved by default by Sitecore for the use of marketing tools.

First Party
SC_ANALYTICS_SESSION_COOKIE

This cookie is saved on the user's computer and is deleted as soon as the user closes the browser. It is used to identify repeat visitors and is also saved by Sitecore for use by analysis tools by default.

First Party

glock#lang

This cookie is saved on the user’s computer. It expires after the session has ended, i.e. if the browser is closed or after a session timeout (after 20 minutes of inactivity by default). glock#lang saves the language selected by the user on the web site, such as “en”.

First Party

_ga

This Google Analytics cookie is saved on the user’s computer. It is used to distinguish Google users clearly in the analysis tool. It is valid for two years. It is used for analysis by Google Analytics.
In Google Analytics, users’ interactions are primarily recorded with the help of first-party cookies. These cookies are used to save non-personal information. In browsers, first-party cookies are not made accessible throughout domains.
With users who use Google Analytics advertising functions, Google cookies are used for advertisement display purposes such as remarketing in the Google display network for products such as AdWords. You can find further information on the use of such cookies by Google in the frequently-asked questions regarding the Google data protection declaration. In the settings for advertising, you can change the settings for cookies or deactivate this function.

Third Party

https://developers.google.com/
analytics/devguides/collection/
analyticsjs/cookie-usage

_gat_UA-84962902-1 This Google Analytics cookie is saved on the user’s computer. It is valid for 10 minutes.
For further information, see the Google Developer Network:
https://developers.google.com/analytics/devguides/collection/gajs/methods/gaJSApi_gat
Third Party

https://developers.google.com/
analytics/devguides/collection/
analyticsjs/cookie-usage



Cookies on the GLOCK web site that do not require consent
Strictly-necessary cookies enable functions without which you could not use this web site as intended. These cookies are only used by GLOCK and are therefore first-party cookies. They are only saved on your computer during the current browser session. Strictly-necessary cookies are used, for example, to save your decision with regard to the use of cookies on the GLOCK web site. Your consent is not required for the use of strictly-necessary cookies. GLOCK uses the following consent-free strictly-necessary cookies: glock#lang, ASP.NET_SessionId

Deactivating cookies
Most browsers accept cookies automatically. If you do not want this, you can make changes to the browser settings at any time, for example to block all cookies, to delete cookies that have already been placed, to reject all cookies, or to only accept certain types of cookies. You can, for example, change settings so that you are asked each time the GLOCK web site wants to save a cookie. The process for the administration and deletion of cookies is different, depending on which browser you use. You can find out how this works in individual cases from your browser’s instructions or the manufacturer’s end device. You can find further information on the deactivation of cookies in common browsers here, for example:
Mozilla Firefox: https://support.mozilla.org/t5/Cookies-and-cache/Delete-cookies-to-remove-the-information-websites-have-stored-on/ta-p/1919
Microsoft Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Google Chrome: https://support.google.com/chrome/answer/95647
Apple Safari: https://support.apple.com/kb/PH17191?locale=de_AT&viewlocale=en_US

Please note that the deactivation of cookies restricts the functionality of our web site.

Google Analytics
This web site uses Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics uses “cookies”, text files that are saved on your computer and that allow your use of the web site to be analysed. The information created by the cookie about your use of this website (including your IP address) is sent to a Google server in the USA and saved there. You can find further information on user conditions and data protection at https://www.google.com/analytics/terms/gb.html or https://www.google.de/intl/en-GB/policies/.
In the event of IP anonymisation being activated on this web site, your IP address is saved by Google within member states of the European Union or in other treaty states to the Agreement on the European Economic Area after being shortened first. Only in exceptional cases is the full IP address sent to a Google server in the USA and shortened there. On behalf of the operator of this web site, Google will use this information to evaluate your use of the web site, to compile reports about the web site activities for the web site operator and to carry out further services in relation to web site use and Internet use for the web site operator. The IP address transferred by your browser as part of Google Analytics is not combined with other Google data. You can prevent the saving of the cookies by means of a corresponding setting in your browser software; however, we would like to point out that in this case it is possible that you may not be able to use all functions of this web site to their full extent. Furthermore, you can prevent the recording of the data created by the cookie and data in relation to your use of the web site (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plug-in available from the following link https://tools.google.com/dlpage/gaoptout.

Web beacons
GLOCK itself does not use any web beacons. However, we would like to point out that web beacons and pixel tags can, under certain circumstances, be used by Google Analytics as a third-party provider, in order to analyse the activities of a user on our Web Site. You can opt out of the data recording and use of data by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout.

Google Maps
Our Web Site uses Google Maps from Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA, to display maps in relation to the display and location of GLOCK dealers in the GLOCK Dealer Locator. In this regard, GLOCK uses your anonymous IP address to show you a pre-selected area of the Dealer Locator. In doing so, GLOCK carries out geolocalisation in a form whereby the region of the user is determined. No further data beyond this is collected by GLOCK.
However, please note that when calling up the page eu.glock.com/supportandcontact/dealer-locator (and all language versions thereof), you are using a Google service (Google Maps), through which a direct connection between your browser and the Google server may possibly be established and, as a result of this connection, browser-specific (personal) data, in particular your IP address, is sent to Google and Google third-party cookies can be saved. We hereby point out that we have and/or receive no influence or knowledge of the complete content of the data transferred, or how it is used and processed by Google or third parties. You do however have the possibility to deactivate the Google Maps service and thus prevent the transfer of data to Google, by deactivating JavaScript in your browser. We would like to point out that in this case you would not be able to use the map display for the display and location of GLOCK dealers in the GLOCK Dealer Locator.
You can find further information on the scope and purpose of the respective data collection and data processing by Google from the data protection notices from Google at https://www.google.com/intl/policies/policies/privacy/; you can find out further information on the Google Maps conditions of use at https://www.google.com/intl/en_US/help/terms_maps.html .

Sitecore
We use the web content management system Sitecore (analysis software), which provides system-appropriate web analysis functions in order to improve the customer-friendliness of our internet presence. To do this, Sitecore uses two types of tracing: Firstly, Sitecore uses cookies (SC_ANALYTICS_GLOBAL_COOKIE; SC_ANALYTICS_SESSION_COOKIE), which are saved on your computer and allow analysis of your use of our Web Site. The information created by the cookie about your use of the GLOCK Web Site (such as browser setting, language setting), including the anonymous IP address (made anonymous by means of a unidirectional conversion algorithm – a hash algorithm), is saved on a server that is hosted by Amazon (Europe) and administered by GLOCK. Neither Amazon nor any other third party has access to saved data. GLOCK uses this information to evaluate your use of the Web Site and to compile reports about Web Site activities. You can prevent the saving of the cookies by means of a corresponding setting on your browser software; however, we would like to point out that in this case, you may not be able to use all functions of this Web Site in full. The second process is fingerprint tracking. Here, data (for example, certain system data such as anonymous IP address, screen resolution, operating system version, browser, country setting, language setting) is collected by means of JavaScript and saved on a server that is hosted by Amazon (Europe) and administered by GLOCK. Neither Amazon nor any other third party has access to this saved data. GLOCK uses this information to evaluate the use of the Web Site and to compile reports about Web Site activities, not least in order to find out what interests users most and what we need to work on in the future. You can make the saving more difficult or prevent it by using a browser that is as widespread as possible (such as the most recent version of Firefox) or deactivating JavaScript. However, we would like to point out that, in this case, you may not be able to use all of the functions of this Web Site in full.